Frequently Asked Questions

delivered as ordered

About

It’s all in the name. At foodvoila.com, you can order food online from your favorite local restaurants. You can order pickup too
Enter a restaurant in the search bar on the home page, select the location that you’d like to browse , and press the orange Search button. On the results page, you can select the category by clicking the category at the left of the page.
If you dont know exactly what you’re looking for or just know the city, you can also enter the location into the location finder at the top.
Foodvoila will help increase the visibilty of your restaurant and popularity and increase sales.
0cfa. We don’t charge customers anything to use the service, so any delivery fees you might see are coming directly from the merchant to support their delivery staff.
After you place an order, you’ll receive an email from us confirming that we received your order. 
Note: Orders placed for future delivery or pickup are sent to the restaurant around one hour before the scheduled delivery/pickup time. If, at the time of confirmation, the merchant informs us that they have a problem fulfilling your order (e.g., an item is unavailable), we will notify you immediately. In the case of future orders, it’s best to provide an accurate phone number and keep your phone handy in case we or the merchant need to reach you.
If the merchant is closed when you do your search, it will appear at the bottom of the page with the next available delivery time written in red. But if your favorite merchant isn’t already on delivery.com, then drop us a line via our Contact Us page. We love suggestions.

TAKING ORDERS

Enter a restaurant in the search bar on the home page, select the location that you’d like to browse , and press the orange Search button. On the results page, you can select the category by clicking the category at the left of the page.
If you dont know exactly what you’re looking for or just know the city, you can also enter the location into the location finder at the top.
You will receive notification when the food is ready and being delivered from the restaurant.

You can make orders from different restaurants at same time when you submit your orders in your cart.

When a customer for pick-up is late for more than 1 hour the order will be cancelled and money is none refundable.
When a customer for pick-up did not come and did not make any excuse within 30 min of order, the order will be cancelled and money is none refundable.

PAYMENT

You can read our terms and condition and privacy policy in the footer.
You can pay for order using your ATM card or by mobile money transfer or direct bank transfer (for nigerians)
Payment are sent to the restaurant 15 munite after order has been confirmed to allow room for change of order.